From our hands to your doorstep.

We currently deliver only within India, to any PIN code that India Post Speed Post serves. Checkout asks for an Indian PIN code and a 10-digit mobile number for the recipient, which India Post uses to deliver and to contact them. We don’t ship outside India yet.

Every order is sent by India Post Speed Post, which is tracked from dispatch to delivery. Keepsakes are hand-packed with protective packaging (photo strips go in a sealed envelope with stiffeners), so they arrive the way they left us.

Ordering prints for two homes? When a print order is sent to more than one address, each address gets its own parcel and its own tracking number.

Delivery times are estimates, not guarantees, because the parcel is in India Post’s hands once dispatched. Sundays, public holidays, festival seasons, weather and local disruptions can add a few days.

Delivery is always included in the total you see before you pay. There are no extra charges at the door.

• Boutique keepsake prices already include Speed Post packaging and postage.
• Photo prints add a flat delivery charge for each address, shown in the total before you pay.

When your order is dispatched, we record its India Post consignment number. For print orders it appears on your Orders page with a tracking link; for Boutique orders we share it with you using the contact details on the order. You can follow it on the India Post website.

Can’t find your tracking number? Write to us through the contact form (topic “Order help”) and we will send it.

Please double-check the recipient’s name, full address, PIN code and mobile number before paying. We ship to exactly the address given at checkout.

• Need to change it? Tell us through the contact form (topic “Order help”) before the order is shipped and we will update it.
• If an address or number given at checkout was wrong or incomplete and the parcel is delayed, misdelivered or returned to us, we will help you sort it out, but re-sending it is charged at the cost of postage.
• If we made the mistake, we will re-send it free of charge.

If nobody is available, India Post usually attempts delivery again or leaves a notice, and may hold the parcel at the local post office for a limited time before returning it to us. Please keep an eye on tracking and collect it if asked.

If a parcel comes back to us, we will contact you to arrange a re-dispatch. Because every item is personalised, a parcel returned after a refused or missed delivery isn’t refundable, but we will always help you get it to the right door.

If tracking hasn’t moved for several days, or your parcel hasn’t arrived within 10 business days of dispatch, write to us through the contact form (topic “Order help”). We will raise it with India Post and keep you updated.

Arrived damaged? Please photograph the item and the packaging and tell us within 7 days of delivery.